Remote Support

TeamViewer setup for macOS

Use these easy steps to prepare your Mac for a safe remote support session with IT Inc. When you're ready, download TeamViewer and share your access details with our technician.

Return Home Download TeamViewer

1. Download TeamViewer

Click the button above to open the TeamViewer download page. Download the TeamViewer QuickSupport app for macOS and save it to your Mac.

2. Open the app and allow permissions

Launch TeamViewer and follow the prompts. On macOS, you may need to grant permissions in System Settings for:

  1. Screen Recording
  2. Accessibility
  3. Full Disk Access (if prompted)

3. Share your ID and password

Once TeamViewer opens, you will see your unique ID and temporary password. Send those details securely to IT Inc so we can connect to your Mac.

4. Keep TeamViewer open

Leave the app running while the support session is active. If prompted, approve the remote connection request so our technician can begin troubleshooting.

Need help with permissions? Open System Settings → Privacy & Security, then allow TeamViewer for Screen Recording, Accessibility, and Files and Folders. If your Mac is running Ventura or later, you may also need to restart the app after granting access.